1. Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with over 15 years of expertise in producing warehouse storage racks and various types of display stands.

2. Q: Where is your factory located?
A: Our manufacturing facility is based in Nanjing, China.

3. Q: What is your typical delivery lead time?
A: Standard lead time is within 20 working days, though final timing may vary based on total order volume and specific design complexity.

4. Q: Which trade terms do you usually offer?
A: We typically work under EXW or FOB terms, but other arrangements can be discussed based on your requirements.

5. Q: Do you accept custom designs from clients?
A: Yes, we offer full customization and have extensive experience manufacturing shelves according to client-provided designs and specifications.

6. Q: Can you use materials other than metal for your shelves?
A: While metal is our primary material, we also integrate other materials such as wood, titanium alloy, acrylic, and glass for specific components or custom display solutions.

7. Q: What is the difference between a main rack and an add-on rack?
A: The key difference lies in the upright frame configuration. A main rack is the starting unit with two uprights, while an add-on rack is an extension unit that connects to the main rack and requires only one upright. For example, a 10-bay rack system against a wall would consist of 1 main rack and 9 add-on racks.

8. Q: What is your standard packaging method?
A: We typically use flat-pack packaging, with shelves protected by air bubble film or stretch wrap and secured in sturdy export-grade cartons. Custom packaging options, such as wooden crates, are also available upon request.