1. Q: Are you a factory or trading company?
A: We are a manufacturer with 15 years of experience specializing in warehouse racks and various display stands.

2. Q: Where is your factory located?
A: Our factory is based in Nanjing.

3. Q: What is your delivery time?
A: Typically within 20 days, though it may vary depending on order quantity and shelf design.

4. Q: What is your trade term?
A: We generally offer EXW or FOB, but other terms are negotiable.

5. Q: Can you produce according to customer designs?
A: Yes, we have extensive experience in customizing shelves.

6. Q: Do you work with different materials?
A: While our products are primarily metal, we also incorporate wood, titanium alloy, acrylic, glass, and more for accessory shelves and displays.

7. Q: What are main racks and add-on racks?
A: The key difference lies in the uprights: a main rack has two uprights and serves as the starting unit, while an add-on rack has only one upright and extends the setup. For instance, a 10-bay wall rack would consist of 1 main rack + 9 add-on racks.

8. Q: What is your packing method?
A: Shelves are typically flat-packed with air bubble wrap or film in standard export cartons. We also offer custom packaging like wooden crates upon request.